Pagda Perfumology – Company Policy

Terms and condition 

Welcome to Pagda Perfumology (“we,” “our,” “us”). By accessing or purchasing from http://pagdaperfumology.com/, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using our website or placing an order, you confirm that you are at least 18 years old or have the consent of a parent/guardian. If you do not agree to these Terms, please do not use our website.

2. Products and Services

We specialize in perfumes and fragrance products. We make every effort to display product information accurately, including descriptions, pricing, and images. However, minor variations may occur due to manufacturing processes, packaging updates, or screen display differences.

3. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

  • We reserve the right to revise prices at any time without prior notice.

  • Full payment must be made at checkout through our secure payment gateways before the order is processed.

4. Orders and Acceptance

  • Placing an order on our website constitutes an offer to purchase the selected products.

  • Orders are confirmed only upon receipt of an email or SMS notification from us.

  • We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

5. Shipping and Delivery

  • We deliver across India as per our Shipping Policy, which forms part of these Terms.

  • Delivery times typically range from 3–7 business days, depending on your location.

  • Any delays caused by courier partners or unforeseen events will be promptly communicated.

6. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy, available on our website.

  • Perfume products must remain unused, unopened, and in original packaging to qualify for a return.

  • Refunds (if applicable) will be processed via the original payment method within the specified timeline.

7. Intellectual Property

All content on http://pagdaperfumology.com/ — including product names, branding, images, text, and designs — is owned by or licensed to us. You may not copy, reproduce, or distribute any content without prior written consent.

8. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising out of your use of our website, products, or services. Our total liability shall not exceed the amount paid for the specific product purchased.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in India.

Privacy Policy

At Pagda Perfumology (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make purchases on http://pagdaperfumology.com/.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Payment card or UPI details collected securely via our payment gateway (we do not store sensitive payment information).

  • Order Details: Products purchased, transaction history, and related records.

  • Technical Data: IP address, browser type, device information, and website usage through cookies or similar tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate order updates, promotions, or offers (if you opt-in).

  • Improve our website experience and services.

  • Detect and prevent fraud or unauthorized transactions.

  • Comply with applicable legal or regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share limited information with:

  • Service Providers: Courier companies, payment processors, or IT support to fulfill your orders.

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website performance. You can disable cookies through your browser settings, but certain website features may not function properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (subject to legal or contractual obligations).

  • Withdraw consent for receiving promotional communications.

To exercise these rights, please contact us at the details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such third parties, and we encourage you to review their policies separately.

Shipping policy

At Pagda Perfumology, we strive to deliver your favorite fragrances quickly and securely. This Shipping Policy explains our delivery process, timelines, and related terms when you purchase products from http://pagdaperfumology.com/.

1. Shipping Coverage

We currently ship across India through our trusted courier partners. International shipping is not available at this time.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Standard Delivery (Metro Cities): 3–5 business days

  • Standard Delivery (Other Locations): 5–7 business days

  • Delivery times may vary based on your location, courier availability, or unforeseen circumstances such as strikes, weather delays, or natural disasters.

4. Order Tracking

Once your order is dispatched, we will send you an email and/or SMS with the tracking number and courier details so you can monitor your shipment in real time.

5. Delivery Attempts

Our courier partner will make up to two attempts to deliver your order. If the order cannot be delivered after these attempts, it may be returned to us, and additional shipping charges may apply for re-dispatch.

6. Delays and Exceptions

While we aim to deliver within the estimated timelines, delays may occur due to:

  • Service disruptions by courier partners

  • Incorrect or incomplete shipping addresses provided by the customer

  • Remote or inaccessible delivery locations

We are not liable for delays beyond our control but will assist you in tracking and resolving issues promptly.

 

Return and Refund

At Pagda Perfumology, we take great care to ensure the quality of every fragrance we deliver. This policy explains the conditions under which returns and refunds are accepted, and how quickly you can expect your refund.

 

1. Return Request Timeline

  • You must raise a return request within 3 days of delivery.

2. Refund Credit Timeline

  • Refunds will be credit within 7–10 business days after the returned item is inspected and approved.

  • Refund timelines may vary slightly depending on your bank or payment provider.

3. Non-Returnable Items

  • Opened or partially used perfume bottles

  • Products without original packaging or tampered seals

  • Products purchased during clearance sales or marked as non-returnable on the website.